Support
Help Center
Setup and troubleshooting guidance for account access, data providers, and export workflows.
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Help Center FAQ
Where should I start if I cannot access my account?
Start by checking your login credentials, then use password recovery if needed. If access still fails, contact support with your email and exact error.
How do I troubleshoot a data provider connection issue?
Confirm your API key or broker credentials, verify selected provider settings, and test again while the required local connector is running.
What information should I include when reporting support issues?
Include provider name, symbol, timeframe, exact steps, expected behavior, and what happened instead so the issue can be reproduced quickly.
Contact Support
Please use the drop-down to reach the proper department. Attachments are available from your logged-in account contact form.
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